Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your design to request a refund.

 

Because these are digital files that cannot be returned as physical products (you will keep the product even after the refund is issued) - we require a stipulated reason for a refund.

The designs made by the 3DWave Team are professional, with very high quality, and tested on 3axis CNC Routers before they are uploaded on our website. We believe that if a design works for 100 different CNC users, and does not work for one of them, then most likely the problem does not lay within the design, but rather in the technical arrangements made by the customer (like g-codes, toolpaths, etc) - steps for which 3DWave is not responsible for. 

 

However, there are exceptions when we will issue a refund, depending on the reason or the customer's unique situation. In such cases a refund is possible.

In case we observe an exaggerated amount of refund requests based on insinuated reasons - from a customer, we will conclude that our services are abused - and have the right to block and restrict that customer from using our services.

 

To start a return, you can contact us at 3dwave.designs@gmail.com. If your return is accepted, we’ll send you a refund confirmation.

 

Damages and issues

In very rare cases, a file can be shown as corrupted or give an error. In this case, first, we advise the customer to contact us immediately, so we can fix the problem and send the fixed design back.

 

Exceptions / non-returnable items

From time to time, on 3DWave there will be offers, like gift models. The designs given as a gift - cannot be used for a refund, because they were not purchased for their initial value. 

 

Exchanges

If by mistake a customer purchased two times (or more) of the same design, the customer can request a change in his/her order, by contacting us at 3dwave.designs@gmail.com and choosing the models he/she wants to exchange. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.